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Event Policies/FAQ

F&M Bank Arena is committed to creating a safe, comfortable and enjoyable experience for all guests. All guests shall remain respectful and courteous to Arena staff and fellow patrons and guests must comply with directives from Arena staff regarding Arena policies, emergency response procedures and behavior which impacts the event experience.

The Arena values the support of all guests and reserves the right to eject any guest for any reason. In order to maintain the safe and enjoyable access to F&M Bank Arena and its outdoor plaza area(s) (collectively, “Arena”), all Arena Rules and Regulations below will be applicable and enforceable.

Accessibility

F&M Bank Arena Accessibility page

Bag Policy

APPROVED BAGS: Medical bags, parenting bags, CLEAR bags (12”x12”x6”) and NON-CLEAR bags (6.5”x4.5” or smaller) will be permitted following screening. Backpacks of any kind are NOT permitted.

Banners and Flags

Banners and flags are prohibited from being hung or fastened in the Arena. Hand-held signs no larger than 2’x3’ are permitted but must meet the following criteria:

  • Signs cannot be obscene or profane in nature or content.
  • Signs cannot obstruct the view of guests.
  • Signs cannot be attached to sticks or poles.
  • No items may be affixed to signs.
  • The Arena has the right to revoke this signage policy without prior notification at the request of individual events.
  • For a specific show’s policy on handheld signs please visit the event page.

Camera Policy

The permitted use of cameras varies by event. Small digital cameras may be permitted for certain events. Cameras with detachable professional lenses, flash attachments, GoPros, camcorders, selfie sticks, iPads or other tablets, drones, tripods, bipods and monopods are prohibited at all times. Use of recording devices and video cameras, both audio and visual, are not permitted within the Arena.

Drones are also not permitted to fly on F&M Bank Arena property at any time without authorization.

Code of Conduct

  • Guests may not interfere with the event and/or athletes and/or performers in any manner.
  • Guests shall refrain from using abusive or threatening language or obscene gestures and/or language.
  • Guests may not engage in fighting, taunting, assault, intentional and unwanted physical contact with another guest, making threatening gestures, throwing objects or other behavior deemed potentially detrimental to the experience of other guests; those who engage in any of these actions will immediately be ejected from the event.
  • Guests are encouraged to report inappropriate behavior to Arena staff.
  • Guests who consume alcohol must do so in a legal and responsible manner.
  • Guests shall comply with requests from Arena staff regarding operational and emergency procedures.
  • Guests may not engage in unauthorized commercial activity on property.
  • Violation of these Rules and Regulations may result in ejection without a ticket refund.
  • Guests must be courteous to other guests when entering and leaving the Arena.
  • Guests shall refrain from placing cups or other items on walls or ledges.
  • Guests shall refrain from sitting or standing on seat backs or stepping over and/or on seats.

Guests who fail to abide by Arena policies and/or state and federal law are subject to ejection from the Arena.

Ejections

Disruptive and/or disorderly guests should be reported to an usher or event staff personnel immediately. Ejected guests must vacate Arena property immediately.

Need In-Game Assistance? Text your location and issue to 931-277-6611.

Let us know how to help you: Are you sitting next to an unruly fan? Is there an issue with your seat? Service issue? Text us your location and a description of the issue you are experiencing and a F&M Bank Arena staff member will be by to assist you shortly.

Event Assistance

Guests can contact Arena representatives directly for assistance with issues ranging from security to cleaning matters.

Need In-Game Assistance? Text your location and issue to 931-277-6611.

Let us know how to help you: Are you sitting next to an unruly fan? Is there an issue with your seat? Service issue? Text us your location and a description of the issue you are experiencing and a F&M Bank Arena staff member will be by to assist you shortly.

First Aid

First aid is located near Section 110. Trained medical personnel are on site for every ticketed Arena event and are available to those needing assistance.

Giveaways/Promotions

Procedures for giveaways are established by the Arena and must receive prior approval from Arena.

Guest Dress Code

Guests entering the Arena must be properly attired, which includes shirts, pants and shoes. Proper clothing items must be worn at all times in the Arena. Guests displaying obscene, indecent and/or inappropriate clothing are subject to management discretion and may be prohibited from entering or remaining at the Arena.

Guest Services and General Information

  • Elevators servicing all concourse levels are available at Sections 102 and 119.
  • Guest Drop-Off Point: Accessible drop off lanes are located around the building at Main St. between First & Second St. and Second St. between Main & College St.
  • Guest Survey: Guests attending Arena events may be asked to complete a voluntary guest survey. The survey is utilized by the Arena to ensure the best possible guest experience.
  • Mother’s Lounge: The Arena has a room dedicated to mothers, equipped with changing tables and nursing chairs.
  • If applicable, lines for general admission seating start at 8AM on the day of event.
  • Camping and staying overnight on Arena property is prohibited.

Health and Safety

Guests agree to follow the Arena’s health and safety policies, as well as all applicable Centers for Disease Control and Prevention guidance, local, state and federal orders, regulations and ordinances pertaining to health and safety at all times while at the Arena. The Arena’s health and safety policies will be posted throughout the Arena and F&M Bank Arena Website.

Intoxicated Guests

Guests who are visibly intoxicated or display obvious signs of intoxication may not admitted into the Arena. If you observe or encounter a visibly intoxicated guest or a guest displaying obvious signs of intoxication at the Arena, please contact an Arena security representative and/or a uniformed officer. Visibly and obviously intoxicated guests are subject to ejection from the event.

Lost and Found

Did you lose something during a visit to F&M Bank Arena? You can report lost items by filling out our Lost & Found form.

Items found before, during or after an event should be turned into Guest Services at Section 109. Items will then be turned into security, logged in and kept for 14 calendar days. Item(s) may be donated to charity or disposed of at the discretion of Arena management if not claimed after such period. The Arena is not responsible for any lost or damaged items.

Lost Guests

Lost guests/children should be directed to Guest Services at Sections 109.

Paging

The paging of guests over the loudspeaker in the Arena is not permitted.

Prohibited Items

Guests are not permitted to bring the following items to the Arena:

  • Animals, with the exceptions of service animals
  • Backpacks
  • Bottles or cans
  • Coolers
  • Camp/folding chairs
  • Drones and any other type of UAV
  • Fireworks
  • Food and drink purchased outside (including alcohol)
  • Frisbees and/or beach balls
  • Gifts (for artists, athletes or event participants)
  • GoPros or another camcorder
  • Grills of any size
  • Heaters of any kind, including but not limited to propane and electric
  • Hoverboards, bicycles, skateboards, roller skates/shoes, wagons
  • Illegal drugs
  • Inflatables including balloons & beach balls
  • Laptops or tablets (unless by a credentialed member of the media)
  • Laser pointers
  • Luggage
  • Poles or sticks of any kind such as flagpoles, broomsticks, selfie sticks
  • Tents, tarps, sleeping bags
  • Two-way radios
  • Noise making devices including, but not limited to: air horns, sirens, whistles, cowbells, megaphones and any other noise/voice amplification device detract from the overall guest experience and interfere with event programming, advertising and safety announcements. As such, all noise making and amplification devices are prohibited.
  • Guests may not carry weapons, firearms, knives, stun guns, pepper spray, mace and/or dangerous devices of any type. No firearms carried by guests are permitted at the Arena with the exception of qualified law enforcement officers with jurisdictional authority in the State of Tennessee who are present at the Arena in a non-working function and have notified Arena Public Safety via phone (931) 919-2323 ahead of the event to be properly verified.  Without such verification and approval, such off-duty and qualified law enforcement officers will not be permitted to bring such firearm(s) in the Arena.
  • Any item deemed to be inappropriate or hazardous by Arena security

Guests found in possession of contraband items will be subject to ejection from the Arena and the contraband items may be confiscated.

Projectiles

The throwing of any object inside the Arena by guests is prohibited.

Re-Entry

F&M Bank Arena has a no re-entry policy. Guests who need to exit and re-enter due to service animal needs or personal emergencies, must first make contact with event staff at the First & Main Street Entrance to have their ticket scanned out.

Screening

The Arena is committed to the safety of its guests. Walk-through metal detectors are in place at all entrances. All individuals entering the Arena will be screened and all personal items and bags will be subjected to a security search. All individuals entering the Arena must have a valid ticket or credential. Guests must comply with all screening policies and procedures, which may vary by event.

Seating Areas

All guests are required to have a ticket to enter the Arena and must sit in their assigned ticket location. Failure to produce a ticket (either via paper ticket or mobile ticketing) will result in ejection from the Arena.

  • Aisleways are to remain clear at all times
  • Prolonged standing when surrounding guests are not standing is not permitted

Severe Weather

Arena officials work directly with the National Weather Service and the local Office of Emergency Management to monitor and adapt to ever-changing weather conditions. In the event of a severe weather situation, guests are directed to follow the guidance of Arena personnel to ensure everyone’s safety.

Smoking

The Arena is a smoke-free facility. Smoking, (including but not limited to e-cigarettes and vaping devices) is not allowed on the Arena property.

Soliciting

Due to crowd flow, environmental, health and safety concerns, soliciting on Arena property is strictly prohibited. This includes distribution of flyers, pamphlets, leaflets, brochures, gathering of signatures, picketing and unauthorized merchandise sales, all of which are strictly prohibited. Individuals distributing materials of any kind or soliciting will be ejected from the Arena and/or Arena property.

Strollers

Stroller use is permitted inside F&M Bank Arena, but is restricted to concourse areas. Strollers can be checked in and stored at Guest Services at Section 109.

Ticket Resales

Re-selling of tickets on Arena property is strictly prohibited and violators must vacate Arena property and may be prosecuted.

Ticketmaster is the only authorized ticketing agent of F&M Bank Arena. If you purchase tickets from an unauthorized agent in the secondary market you risk purchasing counterfeit or invalid tickets.